Dental Health Info Article

July 25, 2013 - Online Surveys Play an Increasing Role in Obtaining Dental Patient Reviews

LOS ANGELES, CA (July 25, 2013) – PatientActivator®, the award-winning patient communication & online marketing software from 1-800-DENTIST®, discovered through a recent study that over 50% of dental practices nationwide are now actively asking patients to review them. Although the most common method of requesting reviews is asking while patients are in the office, over one-third of dental practices revealed they are using online surveys to solicit new patient reviews.  

Dental patient online surveys are quickly becoming one of the most effective ways to collect online patient reviews – particularly when using patient communication software to automatically send a survey following a patient visit. In fact, among PatientActivator users, 91% are using email to request patient feedback. Survey responses gathered by PatientActivator are automatically converted into reviews with the option to post them to the practice’s microsite and immediately impact the practice’s online reputation. PatientActivator also provides a complete Review Builder toolkit, which lets dental offices request reviews for major review sites like Yelp, Google and more.   

“More and more dental practices are realizing the power of soliciting patient feedback to boost online reputation and attract new patients,” said 1-800-DENTIST CEO Michael Turner. “PatientActivator helps dental offices effortlessly increase their online presence. On average, PatientActivator users generate three to five reviews a week.”

Aside from generating reviews, PatientActivator also helps practices attract new patients, reduce no-shows, tighten recall, automate patient communications, boost online reputation and simplify Facebook. It features a robust reporting dashboard that includes survey results, reviews, microsite preferences, reminders delivered and number of patients on your schedule.

“Over 70% of patients use online reviews and recommendations when choosing a dentist,” added Turner. “If practices want to stay relevant in the online world, it is imperative that they start requesting patient reviews. Automatically asking for patient reviews ensures it always happens - at the right time, and in a way that makes very easy for patients to respond.” 

Dentists and staff can find out more about PatientActivator and other resources for reviews by calling 1-877-906-9363.

About 1-800-DENTIST®

1-800-DENTIST has been the nation’s premier dental marketing company since 1986, helping thousands of successful dentists grow their business. Beginning as a lead generation company for dentists, the program has delivered over 7 million new patient leads to member dentists. Today, 1-800-DENTIST is a total marketing resource for dentists, offering multiple products to help dentists attract, retain and optimize patients. In addition to its flagship PatientProducer® program (new patient leads), the company also offers PatientActivator® (automated patient communications and online marketing), ReputationMonitor® (online reputation management), ReActivator® (dormant patient reactivation) and WebDirector® (websites and online identity).

Contact: Betsy Roddy, 1-800-DENTIST, 310-215-6535