The dentists and the staffs are nice. However, base on the following reason, I don't think I will go this dental care in future.
1) once I waited for nearly 2 hrs for the dentist to come. And finally, after such a long waiting, I was told the dentist had certain emergency case, S/He can not come. If the patient cancel any appointment, they need to pay for it. So the dentist cancel the appointment, patient just get an apology? what kind of emergency takes 2hrs to let the patient know the appointment has been canceled? My time is also precious.
2) I made an appointment for teeth extraction recently. however, the extraction was not done, because I need more fancy treatment and they can not do it. I am fine with this. But after this, I was charged 150 dollars for this 5 minutes so-called consultation. I asked for teeth extraction, not for consultation. Even my teeth can't be treated at your place, whether I want this so-called consultation is my choice. after all have been done, just tell me I should pay 150 for this, I can't accept this. at least, they need to inform me, whether I need it and how much I should pay for it. If I would have known that I need to pay 150 dollars for talking to them for 5 minutes, I would rather leave immediately.
3) During the staff handling my payment, I was told that no matter who did the payment for me before, they calculated my insurance wrongly. I appreciate the staff for discovering this mistake. However, I have been to this facility several times, does that mean I have been already charged wrongly for several times?