I had a great experience here! The doctors, Dr. Lui and Dr. Yu, are super nice and really cares about what happens to your teeth! Thanks!!

Once you arrive perhaps it may be a good idea to confirm that the person who will be working on you has arrived for work. They have a passed practice of having you wait 15 or more minutes before they take you to a room and wait another 30 or more minutes. They check in to apology for the delay and yet the delay continues. This doesn't happen all the time but often enough.

Horrible

Had over 2 hour wait and cleaning. Had my kid with me and had normal cleaning of the etch, just an assignment and bill of over $700. This was very bad!!

I waited too much before seing the doctor

Waited for 2 hours for an appointment. Decided to reschedule and waited ANOTHER 45 minutes because someone crossed my name off of the list before I was even seen.

x-ray yech explained each x-ray. Rest of visit routine

I missed my appointment due to family illness. Therefore i was not able to call or keep appointment. When i feel better i will call to reschedule.

I would have give them five stars but I waited 30 minutes past my appointment time. Dr. Yu was personal, professional and thorough. She explained everything in great detail. Jonathon was pleasant and professional.

Treatment well explained

Why do you schedule appointments if you are not going to see us at the apartment time? We waited for over 37 minutes past the appointment time.

I want to acknowledge first off that the personnel in this office is extremely competent and truly desires to do their best for the patient. However, for this particular visit, I did not have the best experience with my periodontist. She was very friendly and nice, and once again, very competent. I did not pain any physical pain during my procedure and I was so grateful for that. What made the procedure extremely difficult to bear for me was the lack of communication during the procedure. I would have appreciated being informed of what was being done and how much longer to expect. This would have alleviated a lot of the anxiety that I felt during the procedure because I was not informed. In addition, I felt like the procedure took longer than necessary because some of the tools were defective. At one point, I was left alone during the procedure without being informed of their intended departure to gather tools. All in all though, I appreciated the quality work that the periodontist did on my tooth, but wished there was a lot more communication to help ease my noticeable anxiety. The visit with my regular doctor (Dr. Lui) was much more positive. She was very understanding, compassionate, and attentive to my needs.

The result of the exam where not explained at the time. Never we thought that we would hear what we heard. It was a shock and completely unexpected. I'm still with a number of questions.

staff is very courteous and helpful

Everytime we go in for an appointment, there is always a long wait time even though we arrive on time. They did not tell me there is an extra cost for the treatment until they are about to give me the treatment. I also waited an extra 15 minutes for my receipt.

Two hour wait for a set appointment. Then they weren't even going to clean my daughter's teeth.

Once I was seated in the Dentist's chair, the wait time was very long. I preferred to wait in the lobby and wait until the hygienist and dentist are ready to attend to me.

I was very happy with dr. Dorsey Services also Dory made my visit very calming

We appreciate the extra time they take to help us deal with our Union Insurance. They can be difficult at times and are quite slow in follow up and payments. Dr. Lui does an excellent job explaining the procedures needed to complete our services.

Very clean. Work was done in a timely manner