Excellent experience and professional friendly staff. They are very busy but they honored my appointment with zero wait time in the lobby! Amazing!i

Had an appointment for my daughter June 28, waited about 40 minutes to be told that her insurance had a delay and would not in effect until June 1st. Why couldn't they check this before?!?! . Then our recent appointment July 28 was disturbing. My daughter had two appointments first one at 10Am for general, Second was for a free ortho exam that I got haggled into. Got to the dentist office at 9:55 to a extremely full lobby. Every chair was taken and another about 10 people where standing in a very small lobby, not to mention people where also standing outside..only to be told my daughter had not been booked for her general appointment (even though it was written on my appointment card) she was added, and the waiting game started. 10:40 & still sitting in the lobby with a anxious 8 yr old with people hoovering over her and now complaining . I get up and ask and I'm told my child is next . Four people get called in and it's now 11:20 am and I'm still sitting in the lobby. I complain, talk to the manager . I left that office finally at 12:30 . With one filling(two needed to be done but according to the dentist they could only do one today) and never even met the ortho dentist. HORRIBLE EXPERIENCE!

Very bad service ,not calling on time at appointment time. Teeth cleaning is not done well at all. Ripping the Insurance money.

They were nice, but told me flat out that an appointment meant nothing "it isnt a private office". I raised a stink and was bumped so that my appointment time was honored. It is cheap, but they blindside you with all kinds of "needed services" that cost a fortune and are not necessary. They are good for a simple cleaning, but watch your wallet.

Na

Must improve on waiting time

I never visited or made an appointment. I got two calls confirming an appointment I never made. I visited towards the end of 2016 and wanted to charge me $500 for two cavities and a deep clean.

My daughter had lots of work done! Staff very friendly and helped my daughter relax!

Ortho front desk clerk has attitude and does not seem to care about helping me out. Also, always have to wait an hour past my appointmented to be treated.

My Wife went to the dentist for tooth pain. I told her to go there because i thought they were fair with the price, becuase i got about 40000 dollars of work done on myself. TO MY DISAPPOINTMENT they trtied to take advantage of my wife and try to charge her 750 dollars for a crown that was never stated to her as an upgrade. I called my insurance and they told me to just LEAVE that place. at the end of the day we only paid 250 dollars because i had to get involved I WILL NEVER recommend or go there again! i am so dissatisfied i fell like they probable took advantage of me as well i am just taken a back by the whole situation

it is ok

Yes, they were very friendly and everything was explained and put into a nice little package with a nice little bow, make no mistake, their top priority is how much they can swindle out of you. That's how they sucker you in, flash and pizazz, no substance. When I called to make the appointment, the I had a sales pitch on seeing specialist. Upon arriving, I had to wait over an hour. Talking with the dentist is like talking to someone trying to sell you an RV they know damn well they can't afford. It's sickening. I know we all need to make money, but it's down right distasteful and appalling at how they operate. Take your business elsewhere, trust me

This place is amazing. They are all very kind and understanding, especially if you have anxiety or fear of dental work. The building itself is small so the wait time can be a bit long in the afternoon, but that's to be expected. They have done great work for me so far for me.

I have no idea why you guys are asking me to do this survey. I did not use this dentist. My boyfriend made an appointment. He spelled out his first and last name.. gave you his birthdate and you guys still put the appointment in MY name. He had to wait 45 minutes after signing in before someone asked him why he was there. He explained he had an appointment because they thought he was a walk in. Then the dentist calls his name to go in but he couldn't because he had to deal with the idiots behind the counter trying to figure out where they made the mistake. So he had to wait even longer. I will NEVER use this dentist office.

I was helped by nice and friendly staff and everything was explained properly to me.

Upon arrival I wasn't greeted. I stood in the front reception area for over 10 minutes waiting for someone to say hello, how can I help you. No one acknowledged me. Finally the receptionist was calling me by another name and expected me to answer, until I said that's now my name , I'm a new patient can you help me. Once I was helped they took my information down and then told me to have a seat to be called I waited about 45 minutes to an hour to be called for X-rays, then went back outside And had a seat . I was the only patient left , I sat there and waited for about 35 minutes and got up to reschedule. The wait was way to long and I had to go. Will not be going back.

This is by far the best dentist office I've been too! Everyone is professional and very nice.

when I came in, Nothing was said to me, The ladies at the front desk are always preoccupied with personal silliness I had called in 2 days before and asked to change my appointment, witch they did upon my arrival I stated my name and stated me apt, time. the desk cleark went back to the personal banter that was going on. After sitting in the office over 45 mins I went up to the same person and said" " My apt was at 2:00 and I have ( this is ater seeing client after client go in before meand had come in after me) it is 2:45 I want to be the NEXT ONE in that CHAIR! The office manager about 5 mins later came in and said "SWEETIE" (you don't call your clients SWEETIE) your appointment was at 3 not 2. I wrote it down My apt was at 2 the mix up was an office eare not mine. Now when I anonced myself and time, If the receptions had a lick of common sense and told me I was there an hour early, I would have gone and gotten some things done and returned.

This is a great office with hard workers. Excellent customer service.

The absolute worst experience for us. My appointment was at 10 A.M. didn't get seen till 12:20 I had to get the authorization for my daughter's visit because I was told there was only one girl who knew how to get authorizations but she wasn't available. The dentist was beyond rude and trying to force me into two procedures when we were requesting one. Very unprofessional I came out of pocket $425 and I will never recommend this dental office or any other west coast dental!