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What’s the “deal” with jobs at
1-800-DENTIST?

1-800-DENTIST®, the nation’s #1 dental marketer, is a fast-growing, venture-backed company. Since 1986, we’ve helped over 7 million people find their perfect dentist. Today, thousands of dentists nationwide use our suite of dental marketing solutions to better serve their patients. We owe our success to a hard-working team who understands the value of a fun, dynamic work environment.

Whether you’re an experienced professional ready for new challenges or a recent grad looking for a great ground-floor customer service job, 1-800-DENTIST has the leadership and resources to make great things happen in your career. Our Los Angeles office is conveniently located near the 405 and LAX airport. Dress is casual, and innovative ideas are encouraged. We offer competitive benefits including medical, dental and vision coverage, a 401K plan, paid time-off — the works. If you’re looking for the opportunity to grow with a true industry leader, 1-800-DENTIST is the place for you.

Employment opportunities at 1-800-DENTIST

Agile Project Manager

The Agile Project Manager (APM) is responsible for planning, leading, organizing, and motivating agile software product development teams to achieve a high level of performance and quality in delivering agile projects that provide exceptional business value to users. The APM may be responsible for managing several concurrent high visibility projects using agile methods in a fast-paced environment. The APM may play a number of different roles in actual practice:

  • At a team level, playing a consultative role to help put in place the appropriate people, process, and tools and coaching members of the team as needed to optimize the efficiency of the project team
  • In situations that require a hybrid Agile approach, using good judgment and skill to develop a project management approach that is suitable for planning and managing the effort to achieve the project goals within designated project constraints

In performing these roles, the APM will be expected to use a high level of knowledge and experience in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit complex, mission-critical, enterprise-level projects and with the appropriate level of planning and provide the right balance of agility and predictability.  The APM will also be expected to apply strong interpersonal communication and collaboration skills to establish and maintain an open and productive team environment.

Essential Job Requirements:

  • Project Planning and Management – Work with delivery team to define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports to stakeholders and company management; manage risks and issues; measure velocity; correct deviations from plans; and perform delivery planning for assigned projects
  • Team Leadership – Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members
  • Product Owner Support – Support the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance
  • Process Management and Improvement – Delineate and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management
  • Team building – promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team

Qualifications:

  • Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
  • A proven track record of successfully implementing software or web development projects using Agile methodologies including 5+ years of experience as a Project Manager managing complex projects with multi-function teams. PMP preferred.
  • Prior experience with SCRUM/Agile methodologies with corporate application development projects. PMI-ACP, CSM, or equivalent preferred
  • Experience overseeing multi-function project teams with at least 6-9 team members including Developers, Business Analysts, and QA Personnel, and with blending onsite, offsite, and offshore team members
  • Balanced business/technical background:
    • Sufficient level of technical background to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues
    • Ability to effectively partner with product owners and collaborate with internal customers and develop strategies and solutions of high business value

Skills Required:

  • BA or BS or equivalent experience is required
  • Strong interpersonal skills including mentoring, coaching, collaborating, and team building
  • Strong analytical, planning, and organizational skills with an ability to manage competing demands
  • Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
  • Proven ability to lead software development projects and ensure objectives, goals, and commitments are met
  • Solid understanding of and demonstrated experience in using appropriate tools:
    • Agile Project Management tools such as Jira/Greenhopper, Rally, VersionOne or equivalent
    • Microsoft Project, Visio, and all Office Tools
  • Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
  • Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view

for Agile Project Manager

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Website Senior Manager / Director

As a result of continued growth and expansion we are currently seeking a Website Sr. Manager/Director to join our Marketing team, reporting directly into the VP of Consumer Marketing. This individual will own the web mission and provide a strategic approach to driving the site innovation and growth of 1800Dentist.com. The Website Sr. Manager/Director is responsible for overseeing the content, strategy, execution and the optimization of the 1800 Dentist website. In addition to managing the sites overall direction, this individual uses best SEO practices to ensure organic traffic to the website is maintained and improved. This is an individual contributor role which requires in-depth technical knowledge, and the ability to effectively work with the Technology and Creative department; therefore strong communication skills are must. If you are ready to join a team of expert marketers and have a desire to help achieve the company’s revenue and EBITDA goals, let’s chat!

Responsibilities:

  • Responsible for creating a strategy for website content
  • Implement SEO best practices
  • Optimize website conversion
  • Define, track, design and implement measurements and optimization plans that capture appropriate key site performance metrics
  • Responsible for creating, publishing and analyzing test plans and analytical
  • Measure, test and improve our site conversion rate, and promote a good user experience
  • Write specs for new features and functionality
  • Collaborate with team members to create landing pages, conversion funnels that work with different channels and traffic
  • Manage the day-to-day site and system issues that come up for your website, including identifying small quick opportunities for improvements or filing requests for bug resolutions

Qualifications/Experience:

  • BA/BS Degree in Marketing, Computer Science, Engineering, Business or related degree
  • 4-6 years of experience with web analytics, site optimization tools, methods and site testing
  • Prior experience in website conversion optimization ideal
  • Must be an outstanding communicator and be comfortable interacting with a diverse group of technical and non-technical individuals
  • Must have experience with mobile websites
  • Excellent analytical and statistical skills
  • Project management skills
  • Results-oriented self-starter who can operate under minimal supervision
  • Demonstrated ability to manage effectively within a matrix organization and to lead and participate effectively on cross-functional teams.
  • Excellent written and verbal communication skills, with strong attention to detail
  • Creative and resourceful problem solver
  • Ability to write and communicate functional specifications
  • Strong leadership skills, including team work and facilitation
  • Be an Innovative thinker

for Website Senior Manager / Director

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Sales Representative

1-800-DENTIST is seeking an aggressive, self-starting Account Executive looking for meaningful work.  1-800-DENTIST helps thousands of member dentists find new patients providing access to dental care for millions of consumers over the years. Patient Activator, our SaaS product, helps dentists communicate with and retain their existing patients. Your role would be to grow member for both products finding the right members who will benefit from our services and remain as long-term customers. You will be working at our corporate headquarters.

What you will be doing:

  • Sell our SaaS products and marketing services to existing and potential clients via telephone, email and web demonstrations
  • Your sales pipeline will be filled through high volume of outbound sales calls, targeted campaigns and hot leads
  • Work with your member services' partner to achieve territory growth and customer retention quotas
  • Utilize problem solving skills, following the company’s guidelines, to resolve customer issues satisfactorily
  • Occasional travel to territory, trade events and other special events to generate new business
  • Perform other job-related duties as required

Do you have what it takes?

  • Enthisiasm and ethics
  • Hard worker who wants meaningful work
  • Great phone and communication skills
  • Competitive yet a team player
  • Extraordinary attention to detail
  • Eager to grow skills 

Requirements:

  • Excellent oral and written skills
  • High level of professionalism and urgent approach to goals
  • Possess a strong willingness to do whatever it takes to stand out among the best
  • Strong prospecting skills with the willingness to make a significant number of calls per day
  • Experience using a CRM to manage multiple prospects
  • Experience selling with online tools such as WebEx a plus
  • Ability to explain ROI calculations
  • Territory management a plus
  • Familiarity with MS Word, Word, Outlook, and PowerPoint 
  • 3-4 years of successful track record in selling advertising and/or software
  • Bachelor's degree from a four year, accredited college or university preferred, but not required

Pay and Benefits

  • Base salary + commission structure
  • You can make an excellent living in a casual work environment ($100k+)
  • Additional goal achievement bonuses are available

for Sales Representative

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Data Scientist (Consultant)

Our team is looking for a seasoned Data Science Consultant who can help solve and navigate through our company’s most pressing issues.  Are you passionate about solving interesting and challenging big data problems using large-scale analytics and algorithms? Do you have experience answering difficult questions by obtaining, scrubbing, exploring, modeling and interpreting big data?

The ideal candidate will assist in identifying new growth opportunities and developing business strategies to help tackle a wide variety of problems:

  • Improve consumer and dentist matching.  Matching and optimization algorithms are fundamental to our 1-800-DENTIST® product.  Identifying better matches has an incredible impact on the experience of both customers.
  • Model complex relationships in the presence of many confounding factors.  Characterize marketplace dynamics.  Via exploratory data analysis and experimental design, work to understand trends and behaviors within these markets.

Data is the backbone for how we make decisions.  We’re looking for a technical candidate who is passionate about building and mining databases, turning data into insights, and leveraging data to make improvements throughout the company. This person will work closely with our Product, Operations and Marketing teams to level up our data-driven culture. 

*The candidate will be hired on a contract, project basis.  The length of the project will depend on the specific scope of the project.

Responsibilities:

  • Partner and consult with senior business leaders to understand their business requirements; recommend/design research and analysis to improve business performance
  • Identify high-impact opportunities to leverage our extensive data to better serve our users and improve business decisions across a varied set of KPIs
  • Leverage data to discover patterns and solve strategic & tactical multi-channel analytic business problems using structured and unstructured data sets across several environments
  • Build complex predictive models to substantially improve and continuously optimize user engagement and revenue generation.
  • Employ a variety techniques including data model creation, data aggregation, statistical analysis and algorithms to meet changing business needs and conditions

Qualifications/Experience:

  • Advanced degree in computer science, mathematics, management science, engineering, economics, social science, operations research or related (Master’s degree required, PhD preferred)
  • 5+ years’ experience in data science, advanced analytics, and model building
  • Proven success and experience working with big data and real time/near real time analytics and big data platforms
  • Strong practical knowledge of analytical techniques and methodologies such as machine learning/supervised and unsupervised techniques, segmentation, mix and time series modeling, response modeling, lift modeling, experimental design, neural networks, data mining and optimization techniques
  • Strong time management and prioritization skills with a demonstrated ability to execute against multiple projects and excel in a fast-paced, results-oriented work environment

for Data Scientist (Consultant)

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Customer Care Specialist

1-800-DENTIST is the nation’s #1 way to find a dentist. Since 1986, we’ve helped over 7 million consumers get matched with a dentist. Today we are in contact with more than 10,000 consumers every day instantly screening thousands of quality dentists in our nationwide network in order to make the perfect match.

Are you ready to be part of an amazing team? We are looking for energetic, articulate and motivated Customer Care Specialists. We offer a flexible schedule, so you may work around school, performing arts, or other passions and a great starting hourly rate. As a Customer Care Specialists every day is an opportunity for you to match consumers with a great dentist who meets their needs.

Responsibilities:

  • Provide world-class customer care to ensure client satisfaction on every call
  • Manage inbound/outbound calls in a fast paced work environment
  • Respond to internet inquiries with timeliness, accuracy, and professionalism
  • Build consumer relationships with a friendly, personable and compassionate approach
  • Demonstrate sales ability to generate dental referral leads and drive company revenue
  • Ability to identify customer needs, overcome objections, and find solutions
  • Demonstrate excellent communication and computer skills
  • Driven to meet/exceed monthly performance goals

Qualifications:

  • At least 2 years of call center, customer service, or sales experience
  • Exceptional listening, communication, and problem-solving skills
  • Strong time management and organizational skills, with the ability to prioritize and multitask
  • Outstanding interpersonal and customer service skills
  • Ability to thrive in a fast-paced environment
  • High School diploma required, college degree a plus
  • Bilingual in Spanish is a plus
  • Ability to work a flexible schedule, including nights and weekends

for Customer Care Specialist

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.