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What’s the “deal” with jobs at
1-800-DENTIST?

1-800-DENTIST®, the nation’s #1 dental marketer, is a fast-growing, venture-backed company. Since 1986, we’ve helped over 7 million people find their perfect dentist. Today, thousands of dentists nationwide use our suite of dental marketing solutions to better serve their patients. We owe our success to a hard-working team who understands the value of a fun, dynamic work environment.

Whether you’re an experienced professional ready for new challenges or a recent grad looking for a great ground-floor customer service job, 1-800-DENTIST has the leadership and resources to make great things happen in your career. Our Los Angeles office is conveniently located near the 405 and LAX airport. Dress is casual, and innovative ideas are encouraged. We offer competitive benefits including medical, dental and vision coverage, a 401K plan, paid time-off — the works. If you’re looking for the opportunity to grow with a true industry leader, 1-800-DENTIST is the place for you.

Employment opportunities at 1-800-DENTIST

Senior Search Engine Marketing Manager

The Senior Search Marketing Manager will be responsible for planning, optimizing, implementing and analyzing SEM activities.  You will be a key contributor as part of a small marketing team that works cohesively and supports one another to hit company goals.

The ideal candidate must possess a keen understanding of online marketing acquisition, with a strong background in pay-per-click (PPC) management. This role requires the ability to operate on both a strategic and tactical level, touching all aspects of the search marketing roadmap including keyword management, creation of campaign messaging, bidding strategies, creative testing, and analytics.

Responsibilities:

  • Business owner of the search marketing channel. Ensure revenue, ROI, and other business goals are met.
  • Develop short and long-term PPC account strategies and roadmaps. Execute day-to-day tactics that increase traffic, revenue, and margins.
  • Manage the day-to-day search marketing activities across multiple search engines (Google, Yahoo, MSN, Bing, etc.) including campaign planning, implementation, keyword bid management, performance monitoring, and optimization of paid search campaigns.
  • Forecast and budget.
  • Report & analyze on key performance indicators and identify opportunities for improvement on a regular basis.
  • Review and optimize keyword coverage, account structure, negative keyword strategies, bidding strategies, ad copy messaging, landing page experience, and conversion flows.
  • Design and execute A/B tests on ad copy & landing pages to optimize performance.
  • Drive continued innovation and best practice implementation.
  • Collaborate with marketing team members to exchange data observations, key learnings and creative ideas.
  • Coordinate with Google, Bing, and Yahoo account representatives to stay updated with latest platform improvements and participate in betas.
  • Manage relationship with bid management vendor.

 

Qualifications:

  • Bachelor's Degree with a strong quantitative background.
  • 5+ years’ experience managing & optimizing large-scale complex paid search programs.
  • Hands-on knowledge of best practices in SEM and a proven track-record of delivering qualified traffic from both an acquisition and conversion standpoint.
  • Proficient in designing and executing AB/Multivariate tests on and copy & landing pages required.
  • Experience using keyword bid management tools required.
  • Strong analytical skills with ability to drive meaningful actions from large data sets.
  • Developed critical thinking and communication skills.
  • Proficiency in MS Office - especially Excel and PowerPoint. Proficiency in SQL, Business Objects, HTML, and MS Access a plus.
  • Fundamental knowledge and experience with web analytical tools, i.e. Adobe SiteCatalyst, Coremetrics, Webtrends, Google Analytics.
  • Ability to multi-task and prioritize in a fast-paced and dynamic work environment, with an eagerness to consistently exceed objectives and improve processes.
  • Takes accountability and ownership of his/her own work.
  • Google Adwords certification is a plus.

 

for Senior Search Engine Marketing Manager

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Web Developer

We are looking for a full-stack Web developer who is passionate about delivering cutting edge UX/UI in a fast-paced, A/B test-driven environment.  Our sites are consumer-facing and we need another team member who has an eye for consumer-facing & customer-facing design such that our Creative team will be on-board with your suggestions.  You will be involved in full stack development of Web sites for 1-800-DENTIST and enhancing our current sites.

What you need for this position:

  • BS/MS in degree in IT, or related field
  • Have 3+ years of direct experience
  • Strong background with HTML5, CSS, JSON, XML
  • AngularJS, AJAX, JQuery and JavaScript
  • Responsive Web design development skills
  • Strong background in C#/VB .NET, MVC 3+
  • Familiarity with content management systems (CMS)
  • Web services development skills
  • Experience creating scalable Web applications
  • Understanding of RDBMS (MS SQL)

Pluses: 

  • Understanding of SEO and the development skills to support SEO
  • Mobile App development experience
  • Experience with Knockout, Backbone
  • Experience creating and working with scalable Web 2.0 applications/APIs
  • PHP development skills
  • Experience with Source Control (GIT, TFS, Vault)

What you'll be doing:

Coding and modifying Web sites including layout and function, and according to Creative team’s specifications
Development of robust and user-friendly .NET-based Web applications
On-going enhancements for existing Web sites and Web applications 

for Web Developer

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

PC Support / Helpdesk

We are seeking a customer service-oriented and details-driven person to provide maintenance of our desktop computer environment.  Our environment includes corporate departments, onsite call center, remote employees, and a remote call center.  In this position, you will provide first responder support, analyze user issues, troubleshoot and resolve problems, install hardware and software, and complete adds/moves/changes for our Avaya phone system.

Responsibilities:

  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk application (JIRA) for requests assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc., for local workstations
  • Utilize and maintain the helpdesk tracking software (JIRA)
  • Assist with on-boarding of new users
  • Install, test and configure new workstations, peripheral equipment, and software
  • Maintain inventory of all equipment, software and software licenses (custom application)
  • Setup phones and voice mail for users
  • Work in Windows OS, Mac OS, and Linux environments
  • Walk remote users through problem solving processes
  • Follow-up with users to ensure 100% satisfaction
  • Escalate issues in a timely manner

 

Key Competencies:

  • Excellent oral and written communication skills
  • Customer service orientation
  • Excellent deductive reasoning, analytical thinking, and problem solving skills
  • Adaptability
  • Team player
  • Ability to work under pressure

 

Requirements:

  • High school diploma or equivalent
  • Minimum of 2 years relevant technical experience
  •  

    for PC Support / Helpdesk

    NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Call Center Team Manager

Do you have what it takes to lead a team of 10 to 15 call center agents?  We are looking for someone with experience successfully managing sales and service agents in a fast-paced, quality focused inbound and outbound call center.

Responsibilities include but are not limited to:

  • Coach, motivate, and lead a team of contact center agents to provide peak performance with a blended focus of sales and quality
  • Conduct quality assurance monitoring and provide regular feedback
  • Support group and departmental goals for planning and implementation of call center strategies that guarantee customer satisfaction and exceptional service levels
  • Collect, analyze, and monitor key performance data with a focus on continued performance improvement
  • Interview and hire new candidates as needs arise
  • Other related duties as assigned or required

 

What it takes:

  • Ability to evaluate, coach and grow team members utilizing analysis of reporting, call monitoring and individual coaching
  • Experience managing sales agents in a fast-paced, quality-focused inbound/outbound call center
  • Focus on sales results and customer satisfaction
  • Strong analytical and creative problem-solving skills
  • Account Management and client relations experience
  • Strong written and oral communication skills, including preparation of performance evaluations and documentation of employee results

 

for Call Center Team Manager

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

 
 
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