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What’s the “deal” with jobs at

1-800-DENTIST®, the nation’s #1 dental marketer, is a fast-growing, venture-backed company. Since 1986, we’ve helped over 7 million people find their perfect dentist. Today, thousands of dentists nationwide use our suite of dental marketing solutions to better serve their patients. We owe our success to a hard-working team who understands the value of a fun, dynamic work environment.

Whether you’re an experienced professional ready for new challenges or a recent grad looking for a great ground-floor customer service job, 1-800-DENTIST has the leadership and resources to make great things happen in your career. Our Los Angeles office is conveniently located near the 405 and LAX airport. Dress is casual, and innovative ideas are encouraged. We offer competitive benefits including medical, dental and vision coverage, a 401K plan, paid time-off — the works. If you’re looking for the opportunity to grow with a true industry leader, 1-800-DENTIST is the place for you.

Employment opportunities at 1-800-DENTIST

Senior Search Engine Marketing Manager

The Senior Search Marketing Manager will be responsible for planning, optimizing, implementing and analyzing SEM activities.  You will be a key contributor as part of a small marketing team that works cohesively and supports one another to hit company goals.

The ideal candidate must possess a keen understanding of online marketing acquisition, with a strong background in pay-per-click (PPC) management. This role requires the ability to operate on both a strategic and tactical level, touching all aspects of the search marketing roadmap including keyword management, creation of campaign messaging, bidding strategies, creative testing, and analytics.


  • Business owner of the search marketing channel. Ensure revenue, ROI, and other business goals are met.
  • Develop short and long-term PPC account strategies and roadmaps. Execute day-to-day tactics that increase traffic, revenue, and margins.
  • Manage the day-to-day search marketing activities across multiple search engines (Google, Yahoo, MSN, Bing, etc.) including campaign planning, implementation, keyword bid management, performance monitoring, and optimization of paid search campaigns.
  • Forecast and budget.
  • Report & analyze on key performance indicators and identify opportunities for improvement on a regular basis.
  • Review and optimize keyword coverage, account structure, negative keyword strategies, bidding strategies, ad copy messaging, landing page experience, and conversion flows.
  • Design and execute A/B tests on ad copy & landing pages to optimize performance.
  • Drive continued innovation and best practice implementation.
  • Collaborate with marketing team members to exchange data observations, key learnings and creative ideas.
  • Coordinate with Google, Bing, and Yahoo account representatives to stay updated with latest platform improvements and participate in betas.
  • Manage relationship with bid management vendor.



  • Bachelor's Degree with a strong quantitative background.
  • 5+ years’ experience managing & optimizing large-scale complex paid search programs.
  • Hands-on knowledge of best practices in SEM and a proven track-record of delivering qualified traffic from both an acquisition and conversion standpoint.
  • Proficient in designing and executing AB/Multivariate tests on and copy & landing pages required.
  • Experience using keyword bid management tools required.
  • Strong analytical skills with ability to drive meaningful actions from large data sets.
  • Developed critical thinking and communication skills.
  • Proficiency in MS Office - especially Excel and PowerPoint. Proficiency in SQL, Business Objects, HTML, and MS Access a plus.
  • Fundamental knowledge and experience with web analytical tools, i.e. Adobe SiteCatalyst, Coremetrics, Webtrends, Google Analytics.
  • Ability to multi-task and prioritize in a fast-paced and dynamic work environment, with an eagerness to consistently exceed objectives and improve processes.
  • Takes accountability and ownership of his/her own work.
  • Google Adwords certification is a plus.


for Senior Search Engine Marketing Manager

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Staff Accountant

This job is a terrific opportunity for a highly-dependable, career-oriented person who wants to work in a friendly, positive environment of a dynamic, growing organization. EXCELLENT ATTENDANCE, ANALYTICAL SKILLS AND A POSITIVE ATTITUDE are essential!

Job Summary:

We are seeking a strong Staff Accountant who can leverage their current skillset and be willing to learn fast and create value on day one.  The Staff Accountant will be responsible for assisting the Senior Staff Accountant and Accounting Manager with general accounting and financial controls, reconciliations, audit, and accounting analytics.  

Primary Job Duties:

  • Responsible for helping to ensure the accuracy and timeliness of the financial statements every month, including account analyses and reconciliations of various balance sheet accounts
  • Input of Accounts Payable and timely payment of invoices
  • Participate in special projects and analyses on an as-needed basis and owns these projects from start to finish



  • Bachelor’s in Accounting or Finance
  • 2+ years accounting/finance experience
  • Strong analytical, accounting research and problem solving skills required.
  • Highly detail oriented and organized  
  • Demonstrated initiative and ability to work independently with minimal daily direction from management to accomplish objectives and deadlines. 
  • Excellent communication and interpersonal skills  
  • Demonstrated ability to work on multiple projects simultaneously
  • Interfaces with all levels of management
  • Strong working knowledge of Accounting software, Great Plains a plus
  • Proficient with the use of Windows software programs (i.e., Excel, Word, Power Point, etc.).


for Staff Accountant

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

PC Support / Helpdesk

We are seeking a customer service-oriented and details-driven person to provide maintenance of our desktop computer environment.  Our environment includes corporate departments, onsite call center, remote employees, and a remote call center.  In this position, you will provide first responder support, analyze user issues, troubleshoot and resolve problems, install hardware and software, and complete adds/moves/changes for our Avaya phone system.


  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk application (JIRA) for requests assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc., for local workstations
  • Utilize and maintain the helpdesk tracking software (JIRA)
  • Assist with on-boarding of new users
  • Install, test and configure new workstations, peripheral equipment, and software
  • Maintain inventory of all equipment, software and software licenses (custom application)
  • Setup phones and voice mail for users
  • Work in Windows OS, Mac OS, and Linux environments
  • Walk remote users through problem solving processes
  • Follow-up with users to ensure 100% satisfaction
  • Escalate issues in a timely manner


Key Competencies:

  • Excellent oral and written communication skills
  • Customer service orientation
  • Excellent deductive reasoning, analytical thinking, and problem solving skills
  • Adaptability
  • Team player
  • Ability to work under pressure



  • High school diploma or equivalent
  • Minimum of 2 years relevant technical experience

    for PC Support / Helpdesk

    NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Call Center Team Manager

Do you have what it takes to lead a team of 10 to 15 call center agents?  We are looking for someone with experience successfully managing sales and service agents in a fast-paced, quality focused inbound and outbound call center.

Responsibilities include but are not limited to:

  • Coach, motivate, and lead a team of contact center agents to provide peak performance with a blended focus of sales and quality
  • Conduct quality assurance monitoring and provide regular feedback
  • Support group and departmental goals for planning and implementation of call center strategies that guarantee customer satisfaction and exceptional service levels
  • Collect, analyze, and monitor key performance data with a focus on continued performance improvement
  • Interview and hire new candidates as needs arise
  • Other related duties as assigned or required


What it takes:

  • Ability to evaluate, coach and grow team members utilizing analysis of reporting, call monitoring and individual coaching
  • Experience managing sales agents in a fast-paced, quality-focused inbound/outbound call center
  • Focus on sales results and customer satisfaction
  • Strong analytical and creative problem-solving skills
  • Account Management and client relations experience
  • Strong written and oral communication skills, including preparation of performance evaluations and documentation of employee results


for Call Center Team Manager

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Customer Care Specialist

Are you ready to be part of an amazing team? We are looking for energetic, articulate and motivated Customer Care Specialists. We offer a flexible schedule, so you may work around school, performing arts, or other passions and a great starting hourly rate. As a Customer Care Specialists every day is an opportunity for you to match consumers with a great dentist who meets their needs.


  • Provide world-class customer care to ensure client satisfaction on every call
  • Manage inbound/outbound calls in a fast paced work environment
  • Respond to internet inquiries with timeliness, accuracy, and professionalism
  • Build consumer relationships with a friendly, personable and compassionate approach
  • Demonstrate sales ability to generate dental referral leads and drive company revenue
  • Ability to identify customer needs, overcome objections, and find solutions
  • Demonstrate excellent communication and computer skills
  • Driven to meet/exceed monthly performance goals



  • At least 2 years of call center, customer service, or sales experience
  • Exceptional listening, communication, and problem-solving skills
  • Strong time management and organizational skills, with the ability to prioritize and multitask
  • Outstanding interpersonal and customer service skills
  • Ability to thrive in a fast-paced environment
  • High School diploma required, college degree a plus
  • Bilingual in Spanish is a plus
  • Ability to work a flexible schedule, including nights and weekends


for Customer Care Specialist

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Customer Service Technical Support Representative

We are looking for a Customer Service Technical Support Representative who will be the key point of contact for Member Dentists utilizing the Patient Activator software and other Futuredontics’ products. It is extremely important that this person be able to maintain poise, professionalism, and courtesy at all times, especially when handling customers and any issues or complaints that arise.

Responsibilities Include:

  • Web account setup and installation of software on customer machines via remote access
  • Troubleshooting technical issues
  • Counseling customers on how to manage business directory listings and social media accounts
  • Logging calls, including call types, call lengths, resolutions, and custom requests
  • Educating members on services/software features
  • Reconciling billing issues
  • Assisting in the ongoing improvement of the products and services from customer feedback, competitive monitoring, and changes in marketplace
  • Counseling dental practices regarding online and social marketing opportunities


Must Have:

  • Customer-centric frame of mind
  • Technical & software inclination, as this job requires knowledge beyond the core product and service to others like Facebook, Twitter, Google Places, SEO, business listings and online marketing
  • The skills to successfully juggle in-bound and out-bound calls while managing other administrative duties
  • Analytical and creative problem solving skills
  • The ability to remain professional and courteous in handling customer issues
  • Strong time management and organizational skills, with the ability to prioritize, multitask and troubleshoot
  • Collaboration with other key departments
  • Strong written and oral communication skills

Software Knowledge Requirements:

  • CRM experience
  • Support ticket system experience a plus (GoldMine/JIRA/Basecamp)
  • Online Support/Remote Access experience a plus (like LogMeIn, WebEx Support , GoToMeeting or Join Me)
  • Word, Excel, Outlook


for Customer Service Technical Support Representative

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Account Manager

Futuredontics is looking for an Account Manager to join its Customer Success team.  If you value win-win relationships and providing world-class customer service we want to talk to you.  1-800-DENTIST is an award-winning national dental brand that drives dental practice growth by connecting dentists with consumers looking for a dentist in their area and giving them the tools to turn the introduction into a long-term patient relationship.  We succeed when our dentists’ practices grow and you will play a significant role in facilitating that success.


As a Customer Success Account Manager, you will be the primary relationship manager with a segment of our dentist members throughout their client experience with our organization.  Teamed with a Sales counterpart, you will be responsible--and compensated for--maintaining and growing revenue in a territory by expertly onboarding new members, effectively managing expectations, skillfully teaching best practices for turning prospective patients into actual patients, proactively monitoring member success, and creatively solving small challenges before they become big ones.  Your excellent communication and time management skills will enable you to successfully work with a wide variety of individuals, including dentists, office managers and front office staff in our members’ offices, as well as cross-functionally throughout our organization.  Your toolkit will include your phone and email communication skills, Customer Success and proprietary CRM software as well as your innate ability to read between the lines and facilitate positive outcomes.  


  • Business to business client success/account management experience
  • Consultative problem-solving skills
  • Computer literate and tech savvy
  • Proficient in data analytics
  • An expert with Excel
  • Escalated call handling/customer retention
  • 3 years call center, sales, collections or help desk experience required
  • 4-yr College degree preferred
  • Excellent written and verbal communication skills, with strong attention to detail
  • Team player with strong organizational skills, and an ability to  flexibly accommodate changing circumstances


for Account Manager

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

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