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What’s the “deal” with jobs at
1-800-DENTIST?

1-800-DENTIST®, the nation’s #1 dental marketer, is a fast-growing, venture-backed company. Since 1986, we’ve helped over 7 million people find their perfect dentist. Today, thousands of dentists nationwide use our suite of dental marketing solutions to better serve their patients. We owe our success to a hard-working team who understands the value of a fun, dynamic work environment.

Whether you’re an experienced professional ready for new challenges or a recent grad looking for a great ground-floor customer service job, 1-800-DENTIST has the leadership and resources to make great things happen in your career. Our Los Angeles office is conveniently located near the 405 and LAX airport. Dress is casual, and innovative ideas are encouraged. We offer competitive benefits including medical, dental and vision coverage, a 401K plan, paid time-off — the works. If you’re looking for the opportunity to grow with a true industry leader, 1-800-DENTIST is the place for you.

Employment opportunities at 1-800-DENTIST

Customer Service Technical Support Representative

Patient Activator, a Futuredontics Company, is the fastest growing patient communications and online reminder service provider for the dental arena. We pride ourselves as being “one of the most friendly and responsive teams in the industry”.

We are looking for a Customer Service Technical Support Representative who will be the key point of contact for Member Dentists utilizing the Patient Activator software and other Futuredontics’ products. It is extremely important that this person be able to maintain poise, professionalism, and courtesy at all times, especially when handling customers and any issues or complaints that arise.

Responsibilities Include:

  • Web account setup and installation of software on customer machines via remote access
  • Troubleshooting technical issues
  • Counseling customers on how to manage business directory listings and social media accounts
  • Logging calls, including call types, call lengths,  resolutions, and custom requests
  • Educating members on services/software features
  • Reconciling billing issues
  • Assisting in the ongoing improvement of the products and services from customer feedback, competitive monitoring, and changes in marketplace
  • Counseling dental practices regarding online and social marketing opportunities

Must Have:

  • Customer-centric frame of mind
  • Technical & software inclination, as this job requires knowledge beyond the core product and service to others like Facebook, Twitter, Google Places, SEO, business listings and online marketing
  • The skills to successfully juggle in-bound and out-bound calls while managing other administrative duties
  • Analytical and creative problem solving skills
  • The ability to remain professional and courteous in handling customer issues
  • Strong time management and organizational skills, with the ability to prioritize, multitask and troubleshoot
  • Collaboration with other key departments
  • Strong written and oral communication skills

Software Knowledge Requirements:

  • CRM experience
  • Support ticket system experience a plus (GoldMine/JIRA/Basecamp)
  • Online Support/Remote Access experience a plus (like LogMeIn, WebEx Support , GoToMeeting or Join Me)
  • Word, Excel, Outlook

 

for Customer Service Technical Support Representative

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Software Engineer

We are looking for a full-stack engineer that is as passionate about delivering cutting edge and amazing UX/UI as they are about feeding that UI with APIs and services that rock the middle tier and keep the db purring. As part of an Agile development group operating like a startup, you will have tremendous impact from day one. You will be involved in full stack development of next generation applications for Futuredontics.

What you need for this position:

  • BS/MS degree in Computer Science, Applied Math, Physics, or related field from a leading institution
  • You have 3+ years of direct experience
  • Strong understanding of the software development lifecycle and software design principles
  • Experience with Test Driven Development and related Agile techniques and frameworks
  • Experience creating scalable web applications/API
  • Familiarity with web application architectures (REST, SOA)
  • Strong background with C#, MVC
  • Experience with any JavaScript framework jQuery, AngularJS, Knockout, Backbone
  • Experience with HTML, CSS, JSON, XML
  • Strong understanding of an RDBM (MS SQL ,MySQL and …)

 

Pluses:  

  • Experience with writing Automated tests BDD experience is a plus
  • Experience writing services in WCF
  • Any mobile development experience
  • Experience with high traffic/availability websites
  • Experience working in the cloud: Amazon, Rackspace, Azure, etc.
  • Knowledge of noSQL databases
  • Familiarity with health care information management platforms
  • Experience with maintaining Continuous Integration pipeline (Jenkins, TFS)

 

What you'll be doing:

  • Building cutting edge SaaS platforms and services
  • Web application/services using TDD / BDD techniques
  • Writing automated tests
  • Continuously enhancing and refactoring the codebase 

 

for Software Engineer

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Inside Sales Representative – SaaS Products

Why we need you:

Futuredontics® is looking for self-motivated, results-driven inside sales professionals to fuel our continued growth.  If you are passionate about winning, come join a group that knows how to win! 

As a Sales Representative at Futuredontics®, you will get to sell our award-winning cloud-based SaaS products to help dentists’ practices grow and thrive. 

  • PatientActivator – Email, text and phone patient communication software
  • WebDirector – Websites and online identity, including mobile and social networks
  • ReputationMonitor – Online reputation management software

What you’ll be doing:

  • Establish lasting, mutually beneficial relationships with clients
  • Consult dentists on how our suite of products can increase revenue while lowering operating costs
  • Make a high volume of outbound sales calls to dental practices each day

How to get the job:

  • A passion for sales – all day, all the time
  • 5-7 years of sales experience
  • A Bachelor’s degree preferred
  • Proven track record of consistently meeting aggressive sales goals
  • Energetic and outgoing personality with strong communication skills
  • Ability to navigate CRM, WebEx, PowerPoint, iPad and other software applications

 

for Inside Sales Representative – SaaS Products

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

 
 
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