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1-800-DENTIST?

1-800-DENTIST®, the nation’s #1 dental marketer, is a fast-growing, venture-backed company. Since 1986, we’ve helped over 7 million people find their perfect dentist. Today, thousands of dentists nationwide use our suite of dental marketing solutions to better serve their patients. We owe our success to a hard-working team who understands the value of a fun, dynamic work environment.

Whether you’re an experienced professional ready for new challenges or a recent grad looking for a great ground-floor customer service job, 1-800-DENTIST has the leadership and resources to make great things happen in your career. Our Los Angeles office is conveniently located near the 405 and LAX airport. Dress is casual, and innovative ideas are encouraged. We offer competitive benefits including medical, dental and vision coverage, a 401K plan, paid time-off — the works. If you’re looking for the opportunity to grow with a true industry leader, 1-800-DENTIST is the place for you.

Employment opportunities at 1-800-DENTIST

Senior Search Engine Marketing Manager

The Senior Search Marketing Manager will be responsible for planning, optimizing, implementing and analyzing SEM activities.  You will be a key contributor as part of a small marketing team that works cohesively and supports one another to hit company goals.

The ideal candidate must possess a keen understanding of online marketing acquisition, with a strong background in pay-per-click (PPC) management. This role requires the ability to operate on both a strategic and tactical level, touching all aspects of the search marketing roadmap including keyword management, creation of campaign messaging, bidding strategies, creative testing, and analytics.

Responsibilities:

  • Business owner of the search marketing channel. Ensure revenue, ROI, and other business goals are met.
  • Develop short and long-term PPC account strategies and roadmaps. Execute day-to-day tactics that increase traffic, revenue, and margins.
  • Manage the day-to-day search marketing activities across multiple search engines (Google, Yahoo, MSN, Bing, etc.) including campaign planning, implementation, keyword bid management, performance monitoring, and optimization of paid search campaigns.
  • Forecast and budget.
  • Report & analyze on key performance indicators and identify opportunities for improvement on a regular basis.
  • Review and optimize keyword coverage, account structure, negative keyword strategies, bidding strategies, ad copy messaging, landing page experience, and conversion flows.
  • Design and execute A/B tests on ad copy & landing pages to optimize performance.
  • Drive continued innovation and best practice implementation.
  • Collaborate with marketing team members to exchange data observations, key learnings and creative ideas.
  • Coordinate with Google, Bing, and Yahoo account representatives to stay updated with latest platform improvements and participate in betas.
  • Manage relationship with bid management vendor.

 

Qualifications:

  • Bachelor's Degree with a strong quantitative background.
  • 5+ years’ experience managing & optimizing large-scale complex paid search programs.
  • Hands-on knowledge of best practices in SEM and a proven track-record of delivering qualified traffic from both an acquisition and conversion standpoint.
  • Proficient in designing and executing AB/Multivariate tests on and copy & landing pages required.
  • Experience using keyword bid management tools required.
  • Strong analytical skills with ability to drive meaningful actions from large data sets.
  • Developed critical thinking and communication skills.
  • Proficiency in MS Office - especially Excel and PowerPoint. Proficiency in SQL, Business Objects, HTML, and MS Access a plus.
  • Fundamental knowledge and experience with web analytical tools, i.e. Adobe SiteCatalyst, Coremetrics, Webtrends, Google Analytics.
  • Ability to multi-task and prioritize in a fast-paced and dynamic work environment, with an eagerness to consistently exceed objectives and improve processes.
  • Takes accountability and ownership of his/her own work.
  • Google Adwords certification is a plus

 

for Senior Search Engine Marketing Manager

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Account Manager

As an Account Manager you will be an important member of the core team and influence the company’s continued success.  The focus of this position is to provide service and support to our group member dentists, staff and marketing teams. This individual must possess strong interpersonal and problem-solving skills, the ability to think under fire and speak persuasively and articulately to a wide range of personality types.  It takes a team of attentive, empathetic, and critical thinkers who constantly strive for perfection to support our dentists!  

Responsibilities:

As the primary point of relationship management contact for our group member dentists, Account Managers expertly address questions via phone and email providing answers that are quick and easy to understand. Help clients get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way. Create phenomenal customer experiences.  Base salary plus bonuses.

Qualifications/Experience:

  • Business to business client success/account management experience
  • Experience in multi-location business customer service
  • Multi-level customer service (connect with Director, VPs and C level)
  • Consultative problem-solving approach
  • Computer literate and tech savvy
  • Proficient in data analytics
  • An expert with Excel
  • Escalated call handling/customer Retention
  • 5 years call center, sales, collections or help desk experience required
  • 4-yr College degree preferred
  • Excellent written and verbal communication skills, with strong attention to detail
  • Team player with strong communication and organizational skills, and an ability to “roll with the punches”

 

for Account Manager

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Call Center Team Manager

Do you have what it takes to lead a team of 10 to 15 call center agents?  We are looking for someone with experience successfully managing sales and service agents in a fast-paced, quality focused inbound and outbound call center.

Responsibilities include but are not limited to:

  • Coach, motivate, and lead a team of contact center agents to provide peak performance with a blended focus of sales and quality
  • Conduct quality assurance monitoring and provide regular feedback
  • Support group and departmental goals for planning and implementation of call center strategies that guarantee customer satisfaction and exceptional service levels
  • Collect, analyze, and monitor key performance data with a focus on continued performance improvement
  • Interview and hire new candidates as needs arise
  • Other related duties as assigned or required

 

What it takes:

  • Ability to evaluate, coach and grow team members utilizing analysis of reporting, call monitoring and individual coaching
  • Experience managing sales agents in a fast-paced, quality-focused inbound/outbound call center
  • Focus on sales results and customer satisfaction
  • Strong analytical and creative problem-solving skills
  • Account Management and client relations experience
  • Strong written and oral communication skills, including preparation of performance evaluations and documentation of employee results

 

for Call Center Team Manager

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Customer Service Representative

As a Customer Service Representative you will become an important member of the core team and influence the company’s continued success.  The focus of this position is to provide service and support to our member dentists and staff. This representative must possess strong interpersonal and problem-solving skills, the ability to think under fire and speak persuasively and articulately to a wide range of personality types.  There's nothing quite like awesome support, and it takes a team of attentive, empathetic, and critical thinkers who constantly strive for perfection!

Responsibilities:

As the primary point of relationship management contact for our member dentists, Customer Service Representatives expertly address questions via phone and email providing answers that are quick and easy to understand. Help clients get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way. Create phenomenal customer experiences.

Qualifications/Experience:

  • Business to business client success/account management experience
  • Consultative problem-solving approach
  • Computer literate and tech savvy
  • Proficient in data analytics
  • Escalated call handling/customer Retention
  • 5 years call center, sales, collections or help desk experience required
  • 4-yr College degree preferred
  • Excellent written and verbal communication skills, with strong attention to detail
  • Team player with strong communication and organizational skills, and an ability to “roll with the punches”

 

for Customer Service Representative

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

 
 
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