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1-800-DENTIST?

1-800-DENTIST®, the nation’s #1 dental marketer, is a fast-growing, venture-backed company. Since 1986, we’ve helped over 7 million people find their perfect dentist. Today, thousands of dentists nationwide use our suite of dental marketing solutions to better serve their patients. We owe our success to a hard-working team who understands the value of a fun, dynamic work environment.

Whether you’re an experienced professional ready for new challenges or a recent grad looking for a great ground-floor customer service job, 1-800-DENTIST has the leadership and resources to make great things happen in your career. Our Los Angeles office is conveniently located near the 405 and LAX airport. Dress is casual, and innovative ideas are encouraged. We offer competitive benefits including medical, dental and vision coverage, a 401K plan, paid time-off — the works. If you’re looking for the opportunity to grow with a true industry leader, 1-800-DENTIST is the place for you.

Employment opportunities at 1-800-DENTIST

Senior Business Intelligence Analyst

Futuredontics, Inc., a parent company of 1-800-Dentist is looking for an experienced Senior Business Intelligence Analyst.

The Senior Business Intelligence (BI) Analyst is fundamentally responsible for taking ownership of challenging business problems and the data and analysis needed to solve them. He or she will be expected to collaborate and strategize with management on analytical approaches to the company’s most pressing questions, execute rigorous analysis, and identify and address implications. The Senior BI Analyst will also have opportunity to partner with departments in implementing data-driven solutions.

Responsibilities:

  • Refine existing and help develop and evangelize new business intelligence reporting and analytics strategy by actively managing the BI roadmap
  • Establish, maintain and administer the reporting environment, including distribution and updating reports and dashboards
  • Interact, support, consult and collaborate with all departments to define metrics and deliver standardized and ad-hoc reports and data to speed decision making
  • Identify actionable insights, suggest recommendations, and influence the direction of the business by effectively communicating findings to cross functional groups

 

Requirements:

  • Bachelor’s degree, concentration in business, economics or related field preferred; Master degree in relevant field a plus
  • 3+ years of experience in a Business Intelligence environment with a focus on data warehousing, reporting infrastructure, analytics, and interaction with business users
  • Extremely strong SQL skills and understanding of data architecture and warehousing principles
  • Advanced Excel skills
  • Ability to tackle challenging problems in a fast-paced, fluid environment
  • A strong desire to learn emerging technologies and innovate new solutions
  • Strong organizational and prioritization skills and attention to detail
  • A proven track record of making things happen as a result of analytical work
  • Ability to work independently as a self-starter as well as with a team
  • Excellent verbal and written communication skills
  • A team player - friendly, positive, and fun 

 

for Senior Business Intelligence Analyst

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Customer Service Technical Support Representative

Patient Activator, a Futuredontics Company, is the fastest growing patient communications and online reminder service provider for the dental arena. We pride ourselves as being “one of the most friendly and responsive teams in the industry”.

We are looking for a Customer Service Technical Support Representative who will be the key point of contact for Member Dentists utilizing the Patient Activator software and other Futuredontics’ products. It is extremely important that this person be able to maintain poise, professionalism, and courtesy at all times, especially when handling customers and any issues or complaints that arise.

Responsibilities Include:

  • Web account setup and installation of software on customer machines via remote access
  • Troubleshooting technical issues
  • Counseling customers on how to manage business directory listings and social media accounts
  • Logging calls, including call types, call lengths,  resolutions, and custom requests
  • Educating members on services/software features
  • Reconciling billing issues
  • Assisting in the ongoing improvement of the products and services from customer feedback, competitive monitoring, and changes in marketplace
  • Counseling dental practices regarding online and social marketing opportunities

Must Have:

  • Customer-centric frame of mind
  • Technical & software inclination, as this job requires knowledge beyond the core product and service to others like Facebook, Twitter, Google Places, SEO, business listings and online marketing
  • The skills to successfully juggle in-bound and out-bound calls while managing other administrative duties
  • Analytical and creative problem solving skills
  • The ability to remain professional and courteous in handling customer issues
  • Strong time management and organizational skills, with the ability to prioritize, multitask and troubleshoot
  • Collaboration with other key departments
  • Strong written and oral communication skills

Software Knowledge Requirements:

  • CRM experience
  • Support ticket system experience a plus (GoldMine/JIRA/Basecamp)
  • Online Support/Remote Access experience a plus (like LogMeIn, WebEx Support , GoToMeeting or Join Me)
  • Word, Excel, Outlook

 

for Customer Service Technical Support Representative

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Customer Care Specialist

Are you ready to be part of an amazing team?  We are looking for energetic, articulate and motivated Customer Care Specialists. We offer a flexible schedule, so you may work around school, performing arts, or other passions and a great starting hourly rate.  As a Customer Care Specialists every day is an opportunity for you to match consumers with a great dentist who meets their needs.

Responsibilities:

  • Provide world-class customer care to ensure client satisfaction on every call
  • Manage inbound/outbound calls in a fast paced work environment
  • Respond to internet inquiries with timeliness, accuracy, and professionalism
  • Build consumer relationships with a friendly, personable and compassionate approach
  • Demonstrate sales ability to generate dental referral leads and drive company revenue
  • Ability to identify customer needs, overcome objections, and find solutions
  • Demonstrate excellent communication and computer skills
  • Driven to meet/exceed monthly performance goals

 

Qualifications:

  • At least 2 years of call center, customer service, or sales experience
  • Exceptional listening, communication, and problem-solving skills
  • Strong time management and organizational skills, with the ability to prioritize and multitask
  • Outstanding interpersonal and customer service skills
  • Ability to thrive in a fast-paced environment
  • High School diploma required, college degree a plus
  • Bilingual in Spanish is a plus
  • Ability to work a flexible schedule, including nights and weekends

 

for Customer Care Specialist

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Finance Intern

We are seeking an energetic, organized self-starter to fill an immediate internship opening in our fast paced Finance Department.  The position will handle a wide range of important duties.

Primary Responsibilities

  • Help with accounts payable/receivable duties
  • Assist with the annual audit by preparing expense analyses and compiling audit support packages
  • Perform bank statement reconciliations
  • Perform ad hoc projects/duties as needed
  • Opportunity for more advanced accounting tasks pending candidate skill level

 

Requirements

  • Currently pursuing a Bachelor’s degree – Accounting/Finance degree preferred
  • Available to work 15-20 hours/week  starting May 15 – August 15, 2014
  • Strong knowledge of Microsoft Office Applications; Advanced Excel skills a plus
  • Strong analytical skills, detail-oriented, and ability to multi-task
  • Excellent interpersonal & communications skills
  • Ability to maintain strict confidentiality of information

 

This is an excellent opportunity to enhance your professional experience and gain valuable accounting knowledge through a team of Finance professionals!

for Finance Intern

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Inside Sales Representative – SaaS Products

Why we need you:

Futuredontics® is looking for self-motivated, results-driven inside sales professionals to fuel our continued growth.  If you are passionate about winning, come join a group that knows how to win! 

As a Sales Representative at Futuredontics®, you will get to sell our award-winning cloud-based SaaS products to help dentists’ practices grow and thrive. 

  • PatientActivator – Email, text and phone patient communication software
  • WebDirector – Websites and online identity, including mobile and social networks
  • ReputationMonitor – Online reputation management software

What you’ll be doing:

  • Establish lasting, mutually beneficial relationships with clients
  • Consult dentists on how our suite of products can increase revenue while lowering operating costs
  • Make a high volume of outbound sales calls to dental practices each day

How to get the job:

  • A passion for sales – all day, all the time
  • 5-7 years of sales experience
  • A Bachelor’s degree preferred
  • Proven track record of consistently meeting aggressive sales goals
  • Energetic and outgoing personality with strong communication skills
  • Ability to navigate CRM, WebEx, PowerPoint, iPad and other software applications

 

for Inside Sales Representative – SaaS Products

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Accounts Receivable Coordinator

The Accounts Receivable Coordinator at Futuredontics will handle billing and general accounts management for clients of a dynamic marketing company.   

Primary Responsibilities:

  • Daily cash application – checks and credit cards
  • Processing new sales,  including review of partner team’s data input
  • Monthly billing and pro-rated invoices
  • Respond to and resolve inquiries involving billing discrepancies, account status/adjustments, from both clients and internal staff
  • Collection calls as needed
  • Assure accurate and timely month end-close process
  • Internal reporting as required
  • Liaison with Sales Team and several other departments
  • Accounts Payable backup

                    

Qualifications:

  • High school diploma or equivalent
  • Bachelor’s Degree is preferred
  • Minimum 2+ years’ experience in Accounts Receivable
  • Accounts Payable experience helpful
  • Proficiency with Microsoft Office (Word, Intermediate level with Excel)
  • Knowledge of Microsoft Dynamics Great Plains preferred
  • Excellent verbal and written communication skills to interact effectively with all levels of organization
  • Must be organized and have the ability to handle multiple tasks and projects
  • Must be detail oriented, committed to accuracy, analytical, and a self-starter
  • Able to work in a fast paced and collaborative environment

 

for Accounts Receivable Coordinator

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

 
 
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