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What’s the “deal” with jobs at
1-800-DENTIST?

1-800-DENTIST®, the nation’s #1 dental marketer, is a fast-growing, venture-backed company. Since 1986, we’ve helped over 7 million people find their perfect dentist. Today, thousands of dentists nationwide use our suite of dental marketing solutions to better serve their patients. We owe our success to a hard-working team who understands the value of a fun, dynamic work environment.

Whether you’re an experienced professional ready for new challenges or a recent grad looking for a great ground-floor customer service job, 1-800-DENTIST has the leadership and resources to make great things happen in your career. Our Los Angeles office is conveniently located near the 405 and LAX airport. Dress is casual, and innovative ideas are encouraged. We offer competitive benefits including medical, dental and vision coverage, a 401K plan, paid time-off — the works. If you’re looking for the opportunity to grow with a true industry leader, 1-800-DENTIST is the place for you.

Employment opportunities at 1-800-DENTIST

Software Engineer

We are looking for a full-stack engineer who is as passionate about delivering cutting edge UX/UI as they are about feeding that UI with APIs and services .You will be developing new Web and Windows applications as well as providing ongoing support and enhancement of our current applications.

What you need for this position:

  • BS/MS degree in Computer Science, or related field
  • Have 5+ years of direct experience
  • Strong understanding of the software development lifecycle and software design principles
  • Experience creating scalable Web and windows applications
  • Experience writing services in WCF
  • Strong background in C#/VB .NET, MVC 3+
  • Strong understanding of RDBMS (MS SQL)
  • Experience with JavaScript framework, jQuery, AngularJS
  • Experience with HTML5, CSS, JSON, XML
  • Web services development skills
  • Responsive Web design development skills
  • Strong analytical skills

Pluses: 

  • Familiarity with Web application architecture (REST, SOA)
  • Experience with Test-Driven Development
  • Familiarity with content management systems (CMS)
  • Mobile App development experience
  • Experience managing and developing for high traffic/availability Web sites
  • Experience with Azure
  • Understanding of SEO and the development skills to support SEO
  • Experience with Source Control (GIT, TFS, Vault)

What you'll be doing:

  • Coding and modifying Web and Windows applications including frontend and backend according to business specifications
  • Development of robust and user-friendly .NET-based Web applications
  • On-going enhancements for existing Web sites and Web applications 

for Software Engineer

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Web Developer

We are looking for a full-stack Web developer who is passionate about delivering cutting edge UX/UI in a fast-paced, A/B test-driven environment.  Our sites are consumer-facing and we need another team member who has an eye for consumer-facing & customer-facing design such that our Creative team will be on-board with your suggestions.  You will be involved in full stack development of Web sites for 1-800-DENTIST and enhancing our current sites.

What you need for this position:

  • BS/MS in degree in IT, or related field
  • Have 3+ years of direct experience
  • Strong background with HTML5, CSS, JSON, XML
  • AngularJS, AJAX, JQuery and JavaScript
  • Responsive Web design development skills
  • Strong background in C#/VB .NET, MVC 3+
  • Familiarity with content management systems (CMS)
  • Web services development skills
  • Experience creating scalable Web applications
  • Understanding of RDBMS (MS SQL)

Pluses: 

  • Understanding of SEO and the development skills to support SEO
  • Mobile App development experience
  • Experience with Knockout, Backbone
  • Experience creating and working with scalable Web 2.0 applications/APIs
  • PHP development skills
  • Experience with Source Control (GIT, TFS, Vault)

What you'll be doing:

Coding and modifying Web sites including layout and function, and according to Creative team’s specifications
Development of robust and user-friendly .NET-based Web applications
On-going enhancements for existing Web sites and Web applications 

for Web Developer

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Call Center Team Manager

Do you have what it takes to lead a team of 10 to 15 call center agents?  We are looking for someone with experience successfully managing sales and service agents in a fast-paced, quality focused inbound and outbound call center.

Responsibilities include but are not limited to:

  • Coach, motivate, and lead a team of contact center agents to provide peak performance with a blended focus of sales and quality
  • Conduct quality assurance monitoring and provide regular feedback
  • Support group and departmental goals for planning and implementation of call center strategies that guarantee customer satisfaction and exceptional service levels
  • Collect, analyze, and monitor key performance data with a focus on continued performance improvement
  • Interview and hire new candidates as needs arise
  • Other related duties as assigned or required

 

What it takes:

  • Ability to evaluate, coach and grow team members utilizing analysis of reporting, call monitoring and individual coaching
  • Experience managing sales agents in a fast-paced, quality-focused inbound/outbound call center
  • Focus on sales results and customer satisfaction
  • Strong analytical and creative problem-solving skills
  • Account Management and client relations experience
  • Strong written and oral communication skills, including preparation of performance evaluations and documentation of employee results

 

for Call Center Team Manager

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

Customer Care Specialist

Are you ready to be part of an amazing team? We are looking for energetic, articulate and motivated Customer Care Specialists. We offer a flexible schedule, so you may work around school, performing arts, or other passions and a great starting hourly rate. As a Customer Care Specialists every day is an opportunity for you to match consumers with a great dentist who meets their needs.

Responsibilities:

  • Provide world-class customer care to ensure client satisfaction on every call
  • Manage inbound/outbound calls in a fast paced work environment
  • Respond to internet inquiries with timeliness, accuracy, and professionalism
  • Build consumer relationships with a friendly, personable and compassionate approach
  • Demonstrate sales ability to generate dental referral leads and drive company revenue
  • Ability to identify customer needs, overcome objections, and find solutions
  • Demonstrate excellent communication and computer skills
  • Driven to meet/exceed monthly performance goals

Qualifications:

  • At least 2 years of call center, customer service, or sales experience
  • Exceptional listening, communication, and problem-solving skills
  • Strong time management and organizational skills, with the ability to prioritize and multitask
  • Outstanding interpersonal and customer service skills
  • Ability to thrive in a fast-paced environment
  • High School diploma required, college degree a plus
  • Bilingual in Spanish is a plus
  • Ability to work a flexible schedule, including nights and weekends

 

for Customer Care Specialist

NO CALLS PLEASE. All qualified candidates will be subject to a background check. Only candidates being considered will be contacted.

 
 
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