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Since joining Futuredontics, Inc., in 1989, David has served as a key member of almost every department at 1-800-DENTIST. After a stint as a top sales producer, he moved to a then-fledgling Member Services department, where he developed a staff who provided customer support. Next, he created the Quality Assurance department, instituting procedures for processing and screening membership applications; he similarly instituted a compliance policy in several of the company's departments. Over the next five years, his leadership as vice president of Inventory Management maximized sustainable revenue growth through complex strategies that fully utilize the company's considerable call volume inventory.
David went on to manage our internal marketing program, Patient Activator®, which encourages members' existing patients to more frequently visit their dentist and educates them about all the services and benefits offered by their respective dental practices. His role in this enterprise encompassed all aspects of product development, fulfillment, promotion and sales.
Today, as executive vice president of Membership, David has truly come full circle: He oversees both Membership Development and Member Services, coordinating their efforts to foster membership growth and retention.
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